Sacombank Digitalisation Strategy
Sai Gon Thuong Tin Commercial Joint Stock Bank
Sacombank Digitalisation Strategy
Sai Gon Thuong Tin Commercial Joint Stock Bank
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Digital transformation is the integration
of digital technologies into all areas of
society and corporates. At Sacombank,
digital transformation is leveraged
in developing products, services,
operational procedures and business
models to achieve the following goals, to
optimise customer experience, to create
a collaborative working environment
and manage workforce effectively, to
provide better products and services, to
optimise operation and increase labor
productivity.
In 2010, technology was identified
as a core pillar in the development
strategy. Sacombank develop an Omnichannel
distribution – financial services
digitalisation plan to narrow the gap
between the bank and its customers.
In 2013, Sacombank launched the first
breakthrough Omni-channel banking
model in Vietnam that integrated
Internet banking, mobile banking and
transaction notification system in one
platform, delivering convenience and
consistent customer experience.
Core Banking T24-R17 was successfully
transformed on the digital platform,
creating a foundation for the
development of multi-utility products
and services for Customers (June 2018 –
September 2019). Customer Relationship
Management was developed to digitise
marketing, sales and customer service
processes, targeting at customer
insight to provide the right service
at the right time, and better service
quality (December 2017 – January
2019). Sacombank Pay was then
developed as a smart personal financial
management application was created to
meet customers’ daily life demand and
promote cashless payment (December
2017 – December 2018). Loan Origination
System was fully digitised (December
2018 – March 2019);
A series of Basel II projects were
implemented to advance risk
management and enable Sacombank to
meet requirements of Circular No. 41 at
the end of 2019.
Highlights
- LOS system deployment, automated credit approval, increasing productivity. LOS system includes main features such as, loan initiation system, management system of collaterals, credit limitation management systems.
- Digitising forms, records and internal processes to actualise the paperless office plan.
- Applying KPI to pay employees according to labor productivity.
- Implementation of money transfer services to Visa cards.
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Back to Hall of Fame
Digital transformation is the integration
of digital technologies into all areas of
society and corporates. At Sacombank,
digital transformation is leveraged
in developing products, services,
operational procedures and business
models to achieve the following goals, to
optimise customer experience, to create
a collaborative working environment
and manage workforce effectively, to
provide better products and services, to
optimise operation and increase labor
productivity.
In 2010, technology was identified
as a core pillar in the development
strategy. Sacombank develop an Omnichannel
distribution – financial services
digitalisation plan to narrow the gap
between the bank and its customers.
In 2013, Sacombank launched the first
breakthrough Omni-channel banking
model in Vietnam that integrated
Internet banking, mobile banking and
transaction notification system in one
platform, delivering convenience and
consistent customer experience.
Core Banking T24-R17 was successfully
transformed on the digital platform,
creating a foundation for the
development of multi-utility products
and services for Customers (June 2018 –
September 2019). Customer Relationship
Management was developed to digitise
marketing, sales and customer service
processes, targeting at customer
insight to provide the right service
at the right time, and better service
quality (December 2017 – January
2019). Sacombank Pay was then
developed as a smart personal financial
management application was created to
meet customers’ daily life demand and
promote cashless payment (December
2017 – December 2018). Loan Origination
System was fully digitised (December
2018 – March 2019);
A series of Basel II projects were
implemented to advance risk
management and enable Sacombank to
meet requirements of Circular No. 41 at
the end of 2019.
Highlights
- LOS system deployment, automated credit approval, increasing productivity. LOS system includes main features such as, loan initiation system, management system of collaterals, credit limitation management systems.
- Digitising forms, records and internal processes to actualise the paperless office plan.
- Applying KPI to pay employees according to labor productivity.
- Implementation of money transfer services to Visa cards.