STM (Smart Teller Machine)
Mega International Commercial Bank
STM (Smart Teller Machine)
Mega International Commercial Bank
Back to Hall of Fame
Helping clients open an account
is the first step in approaching
customers. For better a customer
experience, Mega International
Commercial Bank (Megabank)
created the STM (Smart Teller
Machine) as a solution to reducing
waiting time and minimizing the
number of application forms and
signatures to be filled by clients.
The STM verifies a new account
by pulling numerous items such as
“denied onboarding lists”, “sanction
lists”, “PEPs lists”, “negative news”,
“other internal watch lists”, “the Joint
Credit Information Center”, “the
Judicial Yuan website”, “current client
information”, “the seal system”, and
“image databases”. Concurrently,
business and application forms
from “debit cards”, “Online banks”,
and “One-time Password Tokens”
also need to be integrated into its
system. The amount of work and
systems involved are wide-ranging
and complicated.
Through its various technological
functions, the time needed for
Megabank’s clients to open an
account has been minimized from
90 minutes to 18 minutes. This is a
major improvement for Megabank’s
customers’ user experience.
Towards Net Zero, with Mega Together."
Highlights
- Data Concatenation: STM uses API (Application Programming Interface) to centralize data for fast processes. When websites or data sources cannot be applied by API, STM uses RPA (Robotic Process Automation) to retrieve the data required.
- Document Inspection and Data Input: STM scans ID cards and takes photocopies under different light sources (white light, UV light, and backlight), helping bank tellers identify the security designs on ID cards digitally. It also uses OCR (Optical Character Recognition) so clients can reduce repetitive typing.
- Digitalized Documents: STM integrates those necessary application forms for opening an account. Clients can make immediate inquiries for quick confirmation, and only one application paper is printed out for signing.
- Synchronous Service: The screen that clients view is also shown to the bank tells. STM immediately verifies data and gives results and corresponding suggestions to bank tellers so that bank tellers can act promptly and correctly.
View Website
Back to Hall of Fame
Helping clients open an account
is the first step in approaching
customers. For better a customer
experience, Mega International
Commercial Bank (Megabank)
created the STM (Smart Teller
Machine) as a solution to reducing
waiting time and minimizing the
number of application forms and
signatures to be filled by clients.
The STM verifies a new account
by pulling numerous items such as
“denied onboarding lists”, “sanction
lists”, “PEPs lists”, “negative news”,
“other internal watch lists”, “the Joint
Credit Information Center”, “the
Judicial Yuan website”, “current client
information”, “the seal system”, and
“image databases”. Concurrently,
business and application forms
from “debit cards”, “Online banks”,
and “One-time Password Tokens”
also need to be integrated into its
system. The amount of work and
systems involved are wide-ranging
and complicated.
Through its various technological
functions, the time needed for
Megabank’s clients to open an
account has been minimized from
90 minutes to 18 minutes. This is a
major improvement for Megabank’s
customers’ user experience.
Highlights
- Data Concatenation: STM uses API (Application Programming Interface) to centralize data for fast processes. When websites or data sources cannot be applied by API, STM uses RPA (Robotic Process Automation) to retrieve the data required.
- Document Inspection and Data Input: STM scans ID cards and takes photocopies under different light sources (white light, UV light, and backlight), helping bank tellers identify the security designs on ID cards digitally. It also uses OCR (Optical Character Recognition) so clients can reduce repetitive typing.
- Digitalized Documents: STM integrates those necessary application forms for opening an account. Clients can make immediate inquiries for quick confirmation, and only one application paper is printed out for signing.
- Synchronous Service: The screen that clients view is also shown to the bank tells. STM immediately verifies data and gives results and corresponding suggestions to bank tellers so that bank tellers can act promptly and correctly.
Towards Net Zero, with Mega Together."
View Website