Global Mall Empowering Stores With Digital Services
Global Mall Co., Ltd.
Global Mall Empowering Stores With Digital Services
Global Mall Co., Ltd.
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The core strategic concept of this project, "Empowering Stores," is built on the strengths and foundation of physical stores. Global Mall has established the "Global Online Shopping Platform," a digital platform that provides partner merchants a complete OMO (Online-Merge-Offline) service channel. This platform allows the brand's sales staff in the mall to conduct online sales at the same time, providing customers with services that transcend time and space constraints and ensures the most seamless service processes across various needs.
With the support of digital data, the platform provides merchants with valuable insights and offers customers more appropriate products and services. By joining Global Mall, the best result is achieved with the integration of digital and physical channels. In line with this initiative, Global Mall has established new departments, namely, the E-Commerce Department and the Business Analysis Department, and has also optimized the organizational structure of the Finance, Information and Marketing Departments. Additionally, 33 new full-time employees have been brought on board to drive performance on the digital platform.
The company has experienced significant growth, with over 400 branded shops contributing to more than 40,000 online orders annually. Additionally, over 300 service staff members have generated 8,000 orders each year through the platform. The Food Grab & Go service, which allows online reservations and in-store pickups, has resulted in over 10,000 orders, with 90% of these coming from Global Mall. Furthermore, the online shop has expanded to include 324 branded products from outside the mall, offering customers a broader and more diverse selection.
Highlights
- Global Mall enables merchants to activate online sales seamlessly with no additional contracts or business terms, offering three easy modes: API connection, supplier backend, and the “goodies system” for mobile sales management.
- Global Mall expands shopping options beyond physical store limits, offering a wider range of products to its customers. The Food Grab & Go service allows quick online ordering and in-store pickup to save time, while membership benefits are unified for both on-site and online purchases.
- Online sales expand the physical store’s inventory and services, filling gaps in branded goods. Additionally, it optimizes member insights through digital data, enhancing customer satisfaction and driving sales growth.
View Website
Back to Hall of Fame
The core strategic concept of this project, "Empowering Stores," is built on the strengths and foundation of physical stores. Global Mall has established the "Global Online Shopping Platform," a digital platform that provides partner merchants a complete OMO (Online-Merge-Offline) service channel. This platform allows the brand's sales staff in the mall to conduct online sales at the same time, providing customers with services that transcend time and space constraints and ensures the most seamless service processes across various needs.
With the support of digital data, the platform provides merchants with valuable insights and offers customers more appropriate products and services. By joining Global Mall, the best result is achieved with the integration of digital and physical channels. In line with this initiative, Global Mall has established new departments, namely, the E-Commerce Department and the Business Analysis Department, and has also optimized the organizational structure of the Finance, Information and Marketing Departments. Additionally, 33 new full-time employees have been brought on board to drive performance on the digital platform.
The company has experienced significant growth, with over 400 branded shops contributing to more than 40,000 online orders annually. Additionally, over 300 service staff members have generated 8,000 orders each year through the platform. The Food Grab & Go service, which allows online reservations and in-store pickups, has resulted in over 10,000 orders, with 90% of these coming from Global Mall. Furthermore, the online shop has expanded to include 324 branded products from outside the mall, offering customers a broader and more diverse selection.
Highlights
- Global Mall enables merchants to activate online sales seamlessly with no additional contracts or business terms, offering three easy modes: API connection, supplier backend, and the “goodies system” for mobile sales management.
- Global Mall expands shopping options beyond physical store limits, offering a wider range of products to its customers. The Food Grab & Go service allows quick online ordering and in-store pickup to save time, while membership benefits are unified for both on-site and online purchases.
- Online sales expand the physical store’s inventory and services, filling gaps in branded goods. Additionally, it optimizes member insights through digital data, enhancing customer satisfaction and driving sales growth.
View Website