[24]7.ai Active Share
24/7 Customer Philippines, Inc.
[24]7.ai Active Share
24/7 Customer Philippines, Inc.
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[24]7.ai Active Share gives voice calls a digital upgrade by improving voice consumer experience while positively influencing business sales and service scenarios. It provides an interactive visual canvas, where an agent can simultaneously push dynamic interactive content (called ‘active cards’) on the caller’s smartphone or connected device, simplifying complex issues and replacing spoken lengthy compliance statements with real-time interaction.
The product provides flexibility, convenience, and security to its customers as the platform has the ability to share content and cards via SMS by driving them to a secured mobile web-session without interrupting the call. No plugins or downloads are required for this process. A first in the industry, [24]7.ai Active Share has no direct competition yet and unlike other co-browse solutions, it delivers unique visual functionality for mobile devices, providing a whole new kind of voice consumer experience.
[24]7.ai Active Share boosted conversion by +10%, reduced AHT up to 12%, increased issue resolution by +18%, increased NPS by +30%, and simplified compliance and grew NPS/ CSAT of one of the world’s largest telecommunications companies.
Highlights
[24]7.ai Active Share provides an interactive visual canvas, where an agent can simultaneously push dynamic interactive content on the caller’s smartphone or connected device, simplifying complex issues and replacing spoken lengthy compliance statements with real-time interaction.
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Back to Hall of Fame
[24]7.ai Active Share gives voice calls a digital upgrade by improving voice consumer experience while positively influencing business sales and service scenarios. It provides an interactive visual canvas, where an agent can simultaneously push dynamic interactive content (called ‘active cards’) on the caller’s smartphone or connected device, simplifying complex issues and replacing spoken lengthy compliance statements with real-time interaction.
The product provides flexibility, convenience, and security to its customers as the platform has the ability to share content and cards via SMS by driving them to a secured mobile web-session without interrupting the call. No plugins or downloads are required for this process. A first in the industry, [24]7.ai Active Share has no direct competition yet and unlike other co-browse solutions, it delivers unique visual functionality for mobile devices, providing a whole new kind of voice consumer experience.
[24]7.ai Active Share boosted conversion by +10%, reduced AHT up to 12%, increased issue resolution by +18%, increased NPS by +30%, and simplified compliance and grew NPS/ CSAT of one of the world’s largest telecommunications companies.