DataHOUSE™ AR Remote Hand
CITIC Telecom CPC
DataHOUSE™ AR Remote Hand
CITIC Telecom CPC
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CITIC Telecom CPC DataHOUSE™
AR Remote Hand uses innovative
AR glasses together with AR video
conferencing to provide field
engineers in data center with a
heads-up display that speeds up the
troubleshooting and maintenance
process with remote visualisation in
real-time.
With DataHOUSE™ AR Remote Hand,
field engineers can stream real-time
images using AR operations console
at different angles to various senior
certified personnel located in different
location to jointly troubleshoot
together, aiding the inconveniences
during the times of the pandemic.
DataHOUSE™ AR Remote Hand also
incorporate real-time intelligence,
troubleshooting logs, graphics
and encrypted data from backend
systems to on-site engineers
and maintenance staffs. There is a
predesignated QR code that enable
the AR heads-up to display stepby-
step instruction and 3D manuals
to eliminate the tedious search of
paper manuals or laptops to examine
documentation or communications.
Using pre-set routines (e.g., hand
gestures), on-site engineers can
review a device’s historical record
(e.g., customer’s network traffic or
cloud CPU history). All these help to
reduce diagnostics time and increase
field engineer’s efficiencies by more
than 50%.
Highlights
- Augmented Reality/Artificial Intelligence: Less reliance on human intervention aided by Augmented Reality and Artificial Intelligence to speed up troubleshooting at Datacenters.
- Zero Global Distance: Engineers can adopt a more efficient and cost-effective way to manage system installation and maintenance though encountering challenges of multi-languages, multi-time zones and multi-skill requirements.
- High-quality Field Service Support: Professional services resources can be centralised and more effectively allocated to help discovering problems accurately and completing instructions rapidly through remote collaborations.
- Predesignated QR code: There is a predesignated QR code that enable the AR heads-up to display step-by-step instruction and 3D manuals to eliminate the tedious search of paper manuals or laptops during the troubleshooting process.
- Increase Cost Effectiveness: Customers can manage the operations and maintenance work remotely without visiting the site in person. It significantly reduces transportation time costs and improves overall efficiency.
- AI-AR Integration: CITIC Telecom CPC will combine its algorithm expertise and AI intelligent strength with ASTRI’s AR innovation capabilities to propel the ICT industry forward by exploring new industry use cases with AI/AR integrated solutions that are ready for commercialisation.
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Back to Hall of Fame
CITIC Telecom CPC DataHOUSE™
AR Remote Hand uses innovative
AR glasses together with AR video
conferencing to provide field
engineers in data center with a
heads-up display that speeds up the
troubleshooting and maintenance
process with remote visualisation in
real-time.
With DataHOUSE™ AR Remote Hand,
field engineers can stream real-time
images using AR operations console
at different angles to various senior
certified personnel located in different
location to jointly troubleshoot
together, aiding the inconveniences
during the times of the pandemic.
DataHOUSE™ AR Remote Hand also
incorporate real-time intelligence,
troubleshooting logs, graphics
and encrypted data from backend
systems to on-site engineers
and maintenance staffs. There is a
predesignated QR code that enable
the AR heads-up to display stepby-
step instruction and 3D manuals
to eliminate the tedious search of
paper manuals or laptops to examine
documentation or communications.
Using pre-set routines (e.g., hand
gestures), on-site engineers can
review a device’s historical record
(e.g., customer’s network traffic or
cloud CPU history). All these help to
reduce diagnostics time and increase
field engineer’s efficiencies by more
than 50%.
Highlights
- Augmented Reality/Artificial Intelligence: Less reliance on human intervention aided by Augmented Reality and Artificial Intelligence to speed up troubleshooting at Datacenters.
- Zero Global Distance: Engineers can adopt a more efficient and cost-effective way to manage system installation and maintenance though encountering challenges of multi-languages, multi-time zones and multi-skill requirements.
- High-quality Field Service Support: Professional services resources can be centralised and more effectively allocated to help discovering problems accurately and completing instructions rapidly through remote collaborations.
- Predesignated QR code: There is a predesignated QR code that enable the AR heads-up to display step-by-step instruction and 3D manuals to eliminate the tedious search of paper manuals or laptops during the troubleshooting process.
- Increase Cost Effectiveness: Customers can manage the operations and maintenance work remotely without visiting the site in person. It significantly reduces transportation time costs and improves overall efficiency.
- AI-AR Integration: CITIC Telecom CPC will combine its algorithm expertise and AI intelligent strength with ASTRI’s AR innovation capabilities to propel the ICT industry forward by exploring new industry use cases with AI/AR integrated solutions that are ready for commercialisation.