Dual-Track Innovative AI Services "Xiaoxin"
Shin Kong Life Insurance Co., Ltd.
Dual-Track Innovative AI Services "Xiaoxin"
Shin Kong Life Insurance Co., Ltd.
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Shin Kong Life Insurance Co., Ltd. is a leader in the insurance
industry. In 2017, it became the first insurance company in
Taiwan to introduce its AI-powered customer service robot
“Xiaoxin”. In 2020, Shin Kong Life Insurance Co., Ltd. still
continues to optimize the service and create a new user
interface of this innovation. It was later upgraded to the "Xiaoxin
2.0" model which pioneers dual track services, employing both
methods to deliver better service quality to customers.
Using the dual track service experience, Shin Kong Life
Insurance Co., Ltd. is willing to invest a more capital into
creating extra enjoyment for its customers and colleagues in
the business. This extra effort is meant to be heartwarming
and touching, allowing the company "to maintain its warmest
competitive edge”. This is also what makes “Xiaoxin” unique
and innovative.
The core value of the brand lies in providing customers with
experiences that are just right, creating value through service.
Shin Kong Life Insurance Co., Ltd. upholds forward thinking
perspectives and intelligent professionalism, offering the
heartfelt service of "Smart Xiaoxin Treating Customers like
Family".
Highlights
- By implementing the "AI Training Center" in conjunction with a comprehensive "Training and Analysis Tool," the effectiveness of training is enhanced. “Xiaoxin” also includes the development “A Smart Customer Service Quality Inspection Process” to achieve a more comprehensive quality assessment. Through a series of inhouse developments, the company has effectively achieved the operational efficiency of "AI managing AI"
- Creating a unique vitality for the brand, shaping Xiaoxin with a distinctive human touch, and bridging the emotional distance with users. This extends to the UI/UX design of the overall customer experience process. Our attitude is not just a slogan, but a deeply ingrained heartfelt service
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Back to Hall of Fame
Shin Kong Life Insurance Co., Ltd. is a leader in the insurance
industry. In 2017, it became the first insurance company in
Taiwan to introduce its AI-powered customer service robot
“Xiaoxin”. In 2020, Shin Kong Life Insurance Co., Ltd. still
continues to optimize the service and create a new user
interface of this innovation. It was later upgraded to the "Xiaoxin
2.0" model which pioneers dual track services, employing both
methods to deliver better service quality to customers.
Using the dual track service experience, Shin Kong Life
Insurance Co., Ltd. is willing to invest a more capital into
creating extra enjoyment for its customers and colleagues in
the business. This extra effort is meant to be heartwarming
and touching, allowing the company "to maintain its warmest
competitive edge”. This is also what makes “Xiaoxin” unique
and innovative.
The core value of the brand lies in providing customers with
experiences that are just right, creating value through service.
Shin Kong Life Insurance Co., Ltd. upholds forward thinking
perspectives and intelligent professionalism, offering the
heartfelt service of "Smart Xiaoxin Treating Customers like
Family".
Highlights
- By implementing the "AI Training Center" in conjunction with a comprehensive "Training and Analysis Tool," the effectiveness of training is enhanced. “Xiaoxin” also includes the development “A Smart Customer Service Quality Inspection Process” to achieve a more comprehensive quality assessment. Through a series of inhouse developments, the company has effectively achieved the operational efficiency of "AI managing AI"
- Creating a unique vitality for the brand, shaping Xiaoxin with a distinctive human touch, and bridging the emotional distance with users. This extends to the UI/UX design of the overall customer experience process. Our attitude is not just a slogan, but a deeply ingrained heartfelt service