The UAE’s Ministry of Health and
Prevention (MOHAP) established
the country’s first federal User
Experience (UX) Lab on its premises,
in line with the objectives of the
UAE Government Charter for Future
Services. The UX Lab is managed
and operated by the customer
Happiness Department, it is
considered as an innovative tool to
engage customers in digital services
development. The UX Lab functions
as an innovative and enabling tool to
engage customers in every stage of
their digital services development,
ensuring user satisfaction with
MOHAP’s digital services and
systems.
Users can participate, test, and
provide feedback on the system’s
UX. During the testing session,
an eye-tracking device is used to
analyze customer behavior with
the system and highlight areas of
improvement. Besides that, the
feedback and recommendations
are continuously collected from
the system and used to ensure the
best digital services that exceed
customer expectations.
This successful UX Lab uses
a human-centered approach to
focus on key areas such as Interface
Design, Usability, and Quality of
Information within the digital service
or system being tested.
This project under the Customer
Happiness Department has several
objectives such as to increase
customer happiness, enhance the
user experience while browsing
smart applications and services
provided via smart devices,
implement designs that align with
the needs and expectations of
customers, and enhance MOHAP’s
understanding of its customers'
capabilities and limitations in a
better way, and increase user
satisfaction and loyalty towards the
tested applications.
The UAE’s Ministry of Health and
Prevention (MOHAP) established
the country’s first federal User
Experience (UX) Lab on its premises,
in line with the objectives of the
UAE Government Charter for Future
Services. The UX Lab is managed
and operated by the customer
Happiness Department, it is
considered as an innovative tool to
engage customers in digital services
development. The UX Lab functions
as an innovative and enabling tool to
engage customers in every stage of
their digital services development,
ensuring user satisfaction with
MOHAP’s digital services and
systems.
Users can participate, test, and
provide feedback on the system’s
UX. During the testing session,
an eye-tracking device is used to
analyze customer behavior with
the system and highlight areas of
improvement. Besides that, the
feedback and recommendations
are continuously collected from
the system and used to ensure the
best digital services that exceed
customer expectations.
This successful UX Lab uses
a human-centered approach to
focus on key areas such as Interface
Design, Usability, and Quality of
Information within the digital service
or system being tested.
This project under the Customer
Happiness Department has several
objectives such as to increase
customer happiness, enhance the
user experience while browsing
smart applications and services
provided via smart devices,
implement designs that align with
the needs and expectations of
customers, and enhance MOHAP’s
understanding of its customers'
capabilities and limitations in a
better way, and increase user
satisfaction and loyalty towards the
tested applications.
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