Omoo
Omoo Company Limited
Omoo
Omoo Company Limited
Back to Hall of Fame
Omoo is a full-service CRM & communication
system. Omoo was founded on the belief
that every relationship starts with a
conversation. In a world where customers
interact with businesses through a myriad
of channels, ranging from website chats to
messaging platforms like Messenger, LINE,
and WhatsApp, Omoo steps in. It acts as a
bridge, ensuring that every conversation
between companies and customers is not
just a fleeting interaction but an invaluable
opportunity to nurture connections.
As of October 2023, Omoo has already
achieved significant milestones. It boasts a
growing user base of over 500 users and has
facilitated more than 5 million messages, all
while generating revenue. Behind Omoo's
innovation lies a solid foundation, as it is
the product of The Omelet, a conversation
commerce enabler with a proven track
record of serving industry leaders like Shell,
Toyota, and Amway for over five years. This
wealth of experience has positioned Omoo
as a natural evolution of The Omelet's
commitment to excellence in communication.
Highlights
- Conversation Management: Omoo provides businesses with a seamless and efficient method to manage, label, store, automate, and assign customer data and conversations from all customers' touchpoints such as Facebook, Instagram, LINE, WhatsApp, websites, and more. This ensures that no valuable information is lost, and businesses can foster deeper understanding and relationships with their customers.
- Agent Management: Companies can effectively assign tasks and monitor individual agents' performance to ensure exceptional service delivery. Supervisors can closely observe and manage agents. Additionally, agents can be strategically grouped based on specializations or workflows, aligning with the specific needs of the client company.
- Automation System: It facilitates various tasks, ranging from creating automated responses to customers' frequently asked questions to assigning tasks to agents. Omoo streamlines processes and strengthens marketing efforts for companies while also contributing to cost reduction, improved operational speed, and enhanced customer experiences.
- No-Code Customization: A unique feature of Omoo is its no-code customization, offering versatility without the necessity for coding. Omoo has the ability to tailor its functionalities to the specific needs of each company, eliminating the requirement for technical or IT expertise.
- Mobile and Web Accessibility: Omoo is accessible through both mobile applications and websites, offering customers the flexibility to engage with businesses on their preferred platforms; this accessibility fosters convenience, further enhancing the overall user experience.
View Website
Back to Hall of Fame
Omoo is a full-service CRM & communication
system. Omoo was founded on the belief
that every relationship starts with a
conversation. In a world where customers
interact with businesses through a myriad
of channels, ranging from website chats to
messaging platforms like Messenger, LINE,
and WhatsApp, Omoo steps in. It acts as a
bridge, ensuring that every conversation
between companies and customers is not
just a fleeting interaction but an invaluable
opportunity to nurture connections.
As of October 2023, Omoo has already
achieved significant milestones. It boasts a
growing user base of over 500 users and has
facilitated more than 5 million messages, all
while generating revenue. Behind Omoo's
innovation lies a solid foundation, as it is
the product of The Omelet, a conversation
commerce enabler with a proven track
record of serving industry leaders like Shell,
Toyota, and Amway for over five years. This
wealth of experience has positioned Omoo
as a natural evolution of The Omelet's
commitment to excellence in communication.
Highlights
- Conversation Management: Omoo provides businesses with a seamless and efficient method to manage, label, store, automate, and assign customer data and conversations from all customers' touchpoints such as Facebook, Instagram, LINE, WhatsApp, websites, and more. This ensures that no valuable information is lost, and businesses can foster deeper understanding and relationships with their customers.
- Agent Management: Companies can effectively assign tasks and monitor individual agents' performance to ensure exceptional service delivery. Supervisors can closely observe and manage agents. Additionally, agents can be strategically grouped based on specializations or workflows, aligning with the specific needs of the client company.
- Automation System: It facilitates various tasks, ranging from creating automated responses to customers' frequently asked questions to assigning tasks to agents. Omoo streamlines processes and strengthens marketing efforts for companies while also contributing to cost reduction, improved operational speed, and enhanced customer experiences.
- No-Code Customization: A unique feature of Omoo is its no-code customization, offering versatility without the necessity for coding. Omoo has the ability to tailor its functionalities to the specific needs of each company, eliminating the requirement for technical or IT expertise.
- Mobile and Web Accessibility: Omoo is accessible through both mobile applications and websites, offering customers the flexibility to engage with businesses on their preferred platforms; this accessibility fosters convenience, further enhancing the overall user experience.