Startek Cloud
Startek
Startek Cloud
Startek
Back to Hall of Fame
The COVID-19 pandemic has proven to be a
catalyst for change, building the need for a
Smart Work from Home (WFH) model. As a
result, Startek hyper-adopted WFH for over
55% of its global workforce through the new
Startek Cloud remote work capabilities.
Startek Cloud is a teleworking digitally
unified hybrid cloud solution enabling
customer engagement specialists to work
from anywhere via any device whether a PC,
thin client, mobile, or tablet. Startek Cloud’s
hybrid approach enables home-based
agents to complement services delivered by
those in contact centres. It helps integrate
multi-channel customer engagement, reduce
overhead costs and increase employee and
customer satisfaction by incorporating workat
home capabilities.
The Smart Work From Home (WFH)
model was implemented within a week,
while simultaneously maintaining business
continuity and data security. Since then,
Startek has rapidly activated more WFH
delivery models across most of its customer
experience programmes in 13 geographies.
While Startek’s move to a campus in the
cloud was always planned as a strategic shift,
it was accelerated by the global pandemic.
Highlights
- Enables teleworking, helping teams to work easily and securely across countries, geographies, and locations.
- Provides a secured cloud ecosystem in which the security is centrally and remotely managed with appropriate protection protocols.
- Integrates and uses Artificial Intelligence, making interactions highly responsive, collaborative, virtually connected, and future-ready.
- Quality Management includes the analyses of continuous improvement and customer satisfaction and net promoter scores.
- Equipped with eLearning solutions such as a robust and flexible corporate training Learning Management System (LMS) with options for multitenancy.
- Scalable for all workspaces, enabling clients to add specific modules for their customer training content, process documents, campaign roll outs, and product knowledge.
View Website
Back to Hall of Fame
The COVID-19 pandemic has proven to be a
catalyst for change, building the need for a
Smart Work from Home (WFH) model. As a
result, Startek hyper-adopted WFH for over
55% of its global workforce through the new
Startek Cloud remote work capabilities.
Startek Cloud is a teleworking digitally
unified hybrid cloud solution enabling
customer engagement specialists to work
from anywhere via any device whether a PC,
thin client, mobile, or tablet. Startek Cloud’s
hybrid approach enables home-based
agents to complement services delivered by
those in contact centres. It helps integrate
multi-channel customer engagement, reduce
overhead costs and increase employee and
customer satisfaction by incorporating workat
home capabilities.
The Smart Work From Home (WFH)
model was implemented within a week,
while simultaneously maintaining business
continuity and data security. Since then,
Startek has rapidly activated more WFH
delivery models across most of its customer
experience programmes in 13 geographies.
While Startek’s move to a campus in the
cloud was always planned as a strategic shift,
it was accelerated by the global pandemic.
Highlights
- Enables teleworking, helping teams to work easily and securely across countries, geographies, and locations.
- Provides a secured cloud ecosystem in which the security is centrally and remotely managed with appropriate protection protocols.
- Integrates and uses Artificial Intelligence, making interactions highly responsive, collaborative, virtually connected, and future-ready.
- Quality Management includes the analyses of continuous improvement and customer satisfaction and net promoter scores.
- Equipped with eLearning solutions such as a robust and flexible corporate training Learning Management System (LMS) with options for multitenancy.
- Scalable for all workspaces, enabling clients to add specific modules for their customer training content, process documents, campaign roll outs, and product knowledge.
View Website